Player Wellbeing
Gaming at CPN is meant to be enjoyable — a form of entertainment, not a way to make money or solve financial problems. This page covers everything you need to know about staying in control: the tools available to you, the warning signs to watch out for and how to get help if things are no longer feeling fun.
CPN offers free tools to help you manage your play — deposit limits, session reminders and self-exclusion — all available from your account settings at any time.
Manage My AccountTools & Features
Every registered player has access to these tools directly from their account. No forms to fill, no waiting — just straightforward controls you can activate whenever you need them.
Set a daily, weekly or monthly deposit cap in PKR. Once a limit is active, no deposit exceeding that amount can be processed. Limit increases take effect after a cooling-off period; reductions apply immediately.
Set an alert that notifies you when you have been active on CPN for a specified number of minutes or hours. Taking regular breaks is one of the most effective ways to keep gaming in check and avoid fatigue-driven decisions.
Request a temporary pause (from 24 hours up to six months) or a permanent self-exclusion. During this period, your account is locked — you cannot log in, deposit or place any bets. This is our strongest player protection tool.
Cap how much you can lose over a set period. Once your loss limit for the day, week or month is reached, no further bets can be placed until the period resets. A simple way to protect your bankroll before things escalate.
Enable regular pop-up prompts that show how long you have been playing and how your balance has changed during that session. Seeing the real picture mid-session often helps players make more considered decisions about whether to continue.
If you are concerned about your own play or a family member's, our support team is available around the clock. We take these conversations seriously and can help you activate any of the above tools or escalate to self-exclusion instantly.
Responsible gaming is about keeping betting and casino play where it belongs — in the category of entertainment. Just like going to the cinema or following a cricket match costs money and time, so does gaming. The key difference is that the cost is variable and, without clear boundaries, it can grow beyond what you intended to spend.
At CPN, we genuinely want you to have a good time. Whether you are placing a bet on a PSL T20 match, spinning slots or sitting at a live casino table, the experience should be enjoyable. The moment it stops being fun and starts feeling like an obligation, a chase or a source of stress, that is when the responsible gaming tools on this page become important.
Responsible gaming rests on three simple principles:
Remember: Gambling is for adults aged 18 and above only. If you are under 18, you must not use the CPN platform under any circumstances.
Problem gambling does not usually appear all at once. It tends to develop gradually — often starting with a period of good luck or a big win that creates unrealistic expectations. Recognising the early signs in yourself or someone you care about is the most important step.
If any of these apply to you: Please use our self-exclusion tool or contact CPN support immediately. You can also speak to someone close to you or seek guidance from a healthcare professional. Taking action early makes a real difference.
It can sometimes be easier to spot the signs in someone else before they see it themselves. If someone you know is secretive about their finances, frequently short of money, seems preoccupied or distracted, or shows changes in mood linked to wins and losses, it may be worth having an honest and non-judgmental conversation with them.
Go through the questions below honestly. There are no right or wrong answers — this is purely for your own reflection. If you find yourself answering "yes" to several of these, it is worth taking a step back and considering whether to use one of the limit-setting tools available on CPN.
Have you ever spent more than you planned to on gaming in a single session?
Have you ever chased a loss — kept playing specifically to try to win back money you had already lost?
Do you find it hard to stop playing once you have started, even when you intended to?
Have you ever missed work, family time or other responsibilities because you were gaming?
Have you used money set aside for household expenses, bills or savings to fund deposits?
Do you feel anxious or restless on days when you have not been able to play?
Have you kept the amount of time or money you spend on gaming hidden from your family?
Do you think about gaming frequently throughout the day, even when you are doing other things?
What to do next: If you answered yes to two or more questions, consider setting deposit and session limits on your CPN account. If you answered yes to four or more, we strongly recommend activating self-exclusion and speaking to someone you trust.
All responsible gaming tools on CPN can be activated directly from your account settings. Here is how to access them:
Need help? If you are having trouble locating these settings or want support activating self-exclusion urgently, contact our customer support team via live chat. They can apply limits or trigger self-exclusion on your behalf immediately.
| Tool | What It Does | Takes Effect |
|---|---|---|
| Deposit Limit | Caps total PKR deposits over a set period | Immediately (reductions) / After cooling-off (increases) |
| Loss Limit | Stops betting once losses reach your set PKR threshold | Immediately |
| Session Reminder | Notifies you when you have been playing for X minutes/hours | Immediately |
| Reality Check | Shows play duration and balance change at set intervals | Immediately |
| Self-Exclusion | Locks account for a chosen period (24h to permanent) | Immediately |
One of the most practical things you can do as a player is set a gaming budget before you ever open the app. Here is a straightforward approach that works well for most people:
Think about what you spend on other forms of entertainment each month — cinema tickets, eating out, streaming subscriptions. Decide on a gaming budget that sits comfortably within the same range. This is money you are genuinely happy to spend on entertainment and would not miss if it were gone.
CPN is strictly for adults aged 18 and above. We verify the age of all players during the account registration and KYC process. Anyone found to be under 18 will have their account closed immediately and any deposits returned.
If you share a device with younger family members, we strongly recommend the following precautions:
If you suspect that a minor has accessed CPN using false information, please contact our support team immediately. We will investigate and take appropriate action without delay.
A few widely held misconceptions about betting and casino games are worth addressing directly, because believing them can lead players into problematic patterns.
Each spin, hand or bet is an independent event. A long losing streak does not make a win more likely on the next bet. This belief — sometimes called the "gambler's fallacy" — is one of the most common traps in gambling thinking.
Chasing losses is one of the clearest warning signs of problem gambling. The maths of casino games and sports betting means that extended play typically results in more losses, not recovery. The best decision after a loss is to stop for the session.
Sports knowledge genuinely helps with informed betting, and skill plays a role in certain casino games. However, the house edge means that even skilled players face an uphill battle over the long term. Treat your knowledge as something that makes betting more enjoyable and engaging, not as a reliable income source.
Problem gambling is defined by the impact on your life — not just your balance. Spending too much time gaming, hiding it from family or feeling like you cannot stop are all signs of a problem, regardless of whether you are currently up or down on your account.
Enjoy Gaming the Right Way
Set your budget, use your limits, and enjoy the platform for what it is — entertainment. CPN's responsible gaming tools are always there when you need them.